Frequently Asked Questions

I have not received an e-mail with password for Embird.

Password is send in an e-mail within one working day. If you have not received password after this period, you do probably have some kind of e-mail barrier or filter set in your mail application.

If your computer is connected to Internet, there exists also another way of password delivery: Please run Embird and select "Help -> Registration" menu. A dialog box will appear on the screen. Copy 16-digit "Computer ID" number (e.g. 9834-3456-A673-8983) of your Embird and send it in an e-mail to our address <embird@embird.net>. We will deliver passwords to you via our web site. All you will have to do is run Embird after we prepare the passwords.

In case of a missing reply, please check if we have message for you.

I am waiting your reply, but I have not received any e-mail.

If you didn't receive an answer from us within one working day, please check the following:

1. If we have message for you with the cause of non delivery.
2. If your mailbox is not full and is receiving e-mails.
3. If you have written correctly your return address.
4. If anti-virus barrier, anti-spam filter, e-mail attachments filter or another barrier applied by your ISP doesn't block receiving of normal e-mails.

If your mail was not sent because our ISP denied relaying with your ISP (your ISP is on the black list of the spam senders), please do following:

1. Ask your ISP to be removed from the black list of the spam senders.
2. Try to send your mail to us at <embird@embird.net>

I have received your e-mail with password (embroidery designs), but there was no file attached.

Please check if your ISP accepts e-mails with attachments.

I have tried to make a payment, but I have received an error message.

Usually, the problem is caused by some of the following reasons:

• Your browser is set to not accept cookies. Enable cookies in this case.
• The browser is out-of-date.
• Order was sent from a network that locks out the secure order processing system.
• Ordering from AOL and COX.NET e-mail addresses causes problems on occasion.
• There could be a problem between the customer and his bank. Customer may be over limit on his credit card.

May I use Embird on multiple computers?

You may use Embird on a single computer, but you may install it also on another computer as long as the other computer is owned by you and as long as Embird is used on only one computer at a time. You may NOT lend, lease, rent, sub-license or otherwise distribute any portion of Embird.

We have installed Embird and Embird Tutorial. We can't activate the tutorial through the Help menu or by using the F5 key.

Your internet browser is not associated with files with extension HTM. Try following:

1. Find file {Embird Folder}PLUGINS\TUTORIAL\index.htm in Windows Explorer (select Start -> Programs -> Windows Explorer and select folder {Embird Folder}\PLUGINS\TUTORIAL)
2. Click left button on index.htm file. Message "Open With" is opened.
3. In the window "Choose the program you want to use" select your default internet browser (Netscape, MS Internet Explorer, Opera, etc.) and hit OK button.
4. Open Embird and activate tutorial through the Help menu or using the F5 key.

How to install Embird on the new/another computer?

Never copy Embird from the old computer on the new one - copied Embird is not working correctly!

Embird as every program working with Windows must be installed. To install Embird on the new computer you need to transfer installation files of Embird and plug-ins on the new computer.

If your new computer is connected to the Internet, you can download all installation files from our download page.

If your computer is not connected to the Internet, you must transfer installation files recorded on the CD or USB flash memory key.

If installation file is saved somewhere on the new computer, start it in Windows and allow to install in the default folder. Then download, transfer and install plug-ins and insert password. Open Embird and check if your name appears in the blue bar on the top in Manager (not displayed in Editor). If yes, Embird has inserted password and is registered full functional program. Select Help > Installed Plug-ins menu and check if you have installed and registered plug-ins (registered plug-ins have numbers in line - if not, write them now).

Password saved on the CD has usually attribute "Read Only". You must change this attribute in Windows Explorer to accept this password by Embird.

How to install Embird?

Uninstall your current copy of Embird by clicking in Windows on "Start > Programs > Embird > Uninstall Embird" command. Download installation file of Embird from our download page (please make difference between versions) and save somewhere on your hard disk (save for example into folder Downloads). Start this saved installation file in Windows and allow to unzip into proper folder (default folder is recommended).

I have inserted password into Embird, but Embird is still demo version.

Please check following:

• if file with password has strictly name PASSWORD  (case sensitive). Some browser might change the name of  files in e-mail attachment.
• if you saved file PASSWORD  into proper folder (into main Embird folder),
• if file PASSWORD  has not attribute Read Only (this attribute used to be added after saving of password on the CD).

Registered full functional Embird displays name of user in the blue bar on the top in Manager. Name of user is not displayed in Editor.

How to enter password into Embird (version 6.00 and lower).

1. Run Embird.
2. When Embird starts, it will warn you that your copy is not registered and that it is going to expire in 30 days. Then it will ask you if you want to register right now. Choose "Yes" and type your password into the box that appears on the screen. Another way of invoking registration box is to choose "Registration" command in "Help" menu.
3. Press OK. If you have entered the correct password, Embird will start and you will see your name in the blue bar at the top of window (in application title)

When I enter the registration password, it says "invalid password". I have checked and tried it numerous times making sure the letters are the right case.

Please use CLIPBOARD for transfer of the password from e-mail into Embird. Select password in e-mail by draging mouse cursor over the pasword (push the left mouse button while draging). Selected text should be highlighted now. Push Ctrl and C buttons simultaneously. Password is now taken into clipboard. Start Embird and initialize registration, put the cursor in the box for password and push Ctrl and V buttons simultaneously. Password will appear in the box. Now register.

After I have put in the new password, registration was agreed and the product activation was started. However after I agreed, the Embird program got stuck and I need to turn it down and start over.

Please put cursor on the Embird icon, hit right button, select Properties -> Compatibility and uncheck "Run this program in compatibility mode for" and then activate your program. After successful activation, undo the change you have made to this setting.

How to upgrade to the latest version of Embird?

Click here to find out how to upgrade.

How to update to the new build of Embird?

If version of your Embird is the same as version of a new build, your password is valid for the new build and the update is free. Otherwise, you may need to upgrade.

Update procedure:

• Back up your Embird password (open Embird in Manager, select Help- > Password).
• Download new installation files of basic Embird and respective plug-in modules from  https://www.embird.net/download.htm
• Uninstall old Embird.
• Install new Embird.
• Recover password  (open Embird in Manager, select Help- > Password).

I just updated my Embird 64bit and now the iconizer is not working properly. All I get is the generic Embird (bird) icon when I open Explorer Files on my Windows 10 computer. I used the Options drop down and selected the file types that I want to use.

Please do the following (it is example for the PES format):

1. Run Windows Explorer.
2. Browse to the folder with .PES files.
3. Right click some .PES file.
4. From popup menu, please select "Open with > Choose another app".
5. In the dialog box which appears, please select "EMBIRD" application and then switch ON the option "Always use this app to open .PES files".
6. Confirm with "OK" button.
7. The icons should now change and show contents of .PES files.

Question: The thumbnails stay always in small size (seams to be 64 x 64) even when selecting large icons. What can be done to force the thumbnails to be generated accordingly?

1. Run Embird
2. Select "Options > Iconizer Settings" menu
3. Switch OFF the setting Enable Thumbnails
4. Switch ON the setting Enable Thumbnails (old)
5. Confirm these new settings - select OK button

After installing Iconizer plug-in, I lost the ability to double click on a file and have it open in associated software. The double clicking on the design always opens in Embird. How can I retain the ability to double click and have the design open in the respective software as before Iconizer?

There are 2 possible solutions:

1. First solution: Disable Iconizer feature for the extension which you do want to be handled by other software than Embird. Run Embird, click on Options -> Iconizer Settings and uncheck the extension in the dialog box that appears on the screen.
2. Second solution: Let the double click open the design in Embird, but once Embird is launched hit CTRL+O key. This will launch the software which was associated with the file extension before installing Iconizer.

Iconizer does not show icons for my designs in Windows Explorer. It only shows the same universal icon for all my designs.

1. Run Embird, select "Options > Iconizer" menu and make sure that the Iconizer plug-ins is enabled for your file type. See also tutorial at https://www.embird.net/sw/embird/tutorial/iconizer/iconizer.htm
2. Run Windows Explorer and select "Tools > Folder Options" menu. A dialog box will appear on the screen. Select "View" tab and uncheck the "Always show icons, never thumbnails" option in case it is switched ON. Confirm new setting by clicking OK button.

Iconizer does not work, my computer freezes when I enable Iconizer or modify its settings.

If you are using any firewall application, or some other application which might prevent writing to Windows registry, turn it OFF for a while and then try to enable settings for Iconizer again.

Iconizer does not show icons in Windows Explorer, although the Iconizer is enabled in Embird.

Change the icon size via "View" menu. Select either "Tiles", "Medium Icons", "Large Icons" or "Extra Large Icons".

Iconizer does not show icons in Windows Explorer, although it is enabled in Embird. I am using 64-bit edition of Windows Vista.

Make sure you are viewing designs in 32-bit version of Windows Explorer - use either "eXplorer" menu of Embird, or click "Windows Explorer 32-bit" shortcut from your desktop.

Iconizer does not show icons of designs stored in my .ZIP archives, but it shows icons correctly for unzipped designs.

Windows does not support shell extensions (Iconizer) for files stored in archives.

Every time I do some changes in settings of Iconizer plug-in, it shows error "Cannot write to Windows Registry! HKEY_CLASSES_ROOT\.{extension}. If you are running Windows NT/2000/XP/Vista, please log on with administrator privileges."

1. Select "Start > Run" menu in Windows.
2. Type in "regedit" and click OK button to launch Registry Editor application.
3. Locate the key "Computer\HKEY_CLASSES_ROOT\.{extension}" at the left side of the screen using the tree structure.
4. Double click this key to open it. Probably it will have the "PersistentHandler" subkey. Delete the "PersistentHandler" subkey.

I have uninstalled my old Embird and I have installed new version of Embird. My Iconizer is not showing the pictures in the new Embird like in the old version. I have my registration number but don't know how to get the pictures.

Your Iconizer is not enabled.
Read our tutorial explaining Iconizer plug-in to find out how to enable/disable it.

Can I convert SVG file into embroidery design?

Embroidery files are different from SVG files in that they must contain objects in a specific order and with appropriate overlays. So a simple conversion is not always possible. However, with Embird Studio Next , and a bit of practice, you can easily transform your SVG files into embroidery designs. To embroider an SVG file, you will need to import vector contours from SVG file into Studio Next and adjust their order, overlays and fill type. Compilation of such design from Studio Next produces stitch data that the embroidery machine can understand.

How to translate Tajima.DST format into ZSK format and change the needles and stops?

Please follow these steps:

• Import .DST file to your hard disk. Select the file in the "Right Panel".
• Convert the .DST file to TAJIMA .DSZ format (this is in fact the same format as ZSK).
  To convert the file, execute "Convert Files" command in "Right Panel" menu.
• Select the newly created .DSZ file in the "Right Panel".
• Execute "Change Needle Assignment" command in "Right Panel" menu. The dialog appears. In this dialog there will be a table with all stops and needle changes contained in the design. Move the mouse to any item in the design and press right mouse button. Pop-up menu will appear, in which you may select the desired needle code.
  - OR -
  In the dialog, click on "automatic needle assignment" radio-button and the needles will be assign automatically.
• Click OK, the new design will be stored on your hard disk.
• This file may be saved to ZSK disk: Select the file and execute "Write Files to Floppy Disk" command in "Right Panel" menu. You may also format floppy disk in ZSK - choose "Format Floppy Disk" command in "Left Panel" menu.
  

I can't export images to .JPG file format.

Exporting images to .JPG file format is successful only if the display setting is "High Color (16 bit)" or "True Color (24 bit)". Otherwise you may export images to .BMP format only.

Files in .JEF format are not visible on my embroidery machine. It seems that the FlashCard is empty.

All .JEF files must be stored in the Emb_file folder on the FlashCard. You can create Emb_file folder e.g. in Windows  Explorer.